Refund Policy

Trial period

If a free trial is offered, you may cancel before the trial ends without charge. When the trial converts to a paid subscription, the rules below apply.

Cancellation eligibility

A paid subscription may be cancelled only if the cancellation request is submitted at least 15 calendar days after the subscription activation date (the date your paid plan first became active, including after trial conversion).

Requests made before 15 days have elapsed will not be processed as a subscription cancellation for refund purposes; you may still contact support for account questions.

Refund calculation

When an eligible cancellation is approved for the current billing period, we retain 20% of the subscription fee paid for that period and refund 80% to your original payment method where possible.

Processing time depends on your bank or payment provider; allow up to 14 business days after approval.

Non-refundable items

Onboarding add-ons, extra training or demo sessions beyond included entitlements, third-party fees, and taxes may be non-refundable unless required by law.

• Partial months are not prorated unless stated in your invoice or a separate agreement.
• Chargebacks without contacting support first may result in account suspension.

How to request

Submit a cancellation and refund request through your account billing contact or the website demo/support form. Include your business name, account email, and activation date.